About this role
This permanent Operations Manager role in Croydon offers high-level oversight of all active operations alongside management of a small portfolio of one to three flagship projects from inception to completion. Responsibilities include implementing efficient schedules and quality assurance frameworks using platforms such as iAuditor, optimising workforce allocation by specialism, coordinating material procurement and cultivating commercial supplier relationships. The postholder will ensure cross-functional workflows, robust financial control and strict health and safety compliance, conduct routine Personal Development Plan reviews, lead technical training sessions and act as a central mediator for conflict resolution, aligning operations with company values and client expectations.
Job Description
Operations Manager
Location: South / South East England (Confidential Client)
Salary: £70,000 - £90,000 per annum + 25% Performance-Based Bonus (KPIs)
Job Type: Full-Time, Permanent
About the Role
We are representing an established, high-profile specialist roofing and construction contractor who is seeking an experienced Operations Manager to lead their operational delivery, drive service excellence, and mentor high-performing teams.
In this pivotal leadership role, you will take high-level oversight of all active operations while managing a select number of flagship projects from inception to completion. You will ensure seamless cross-functional workflows, robust financial control, strict health & safety compliance, and deep alignment with company values and client expectations.
Key Responsibilities:
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Operational & Project Leadership: Direct a small portfolio of high-profile projects (1-3) while maintaining overarching strategic oversight of all other ongoing roofing operations. Implement efficient schedules, robust quality assurance frameworks (utilizing tech platforms like iAuditor), and a "finish strong" post-completion support ethos.
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Resource & Supply Chain Management: Optimize workforce allocation based on specialism, coordinate material procurement streams, oversee administrative equipment and tool logs, and cultivate strong commercial supplier relationships.
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Team Development & Culture: Conduct routine Personal Development Plan (PDP) reviews, spearhead technical training sessions, and act as a central mediator for conflict resolution.
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Financial & Commercial Control: Collaborate closely with pre-construction teams during tendering to deliver price certainty, monitor monthly job costings against budgets, and actively evaluate profit margins.
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Compliance & Process Optimization: Enforce strict adherence to regional/national safety regulations alongside independent safety auditors, analyze daily workflows to eliminate bottlenecks, and ensure the order book remains updated.
Candidate Requirements
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Proven track record of senior operational leadership within the roofing, facade, or broader construction/envelope sector.
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Exceptional capabilities in project delivery, financial budgeting, and commercial cost control.
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Strong command of health and safety regulations, supply chain dynamics, and quality assurance methodologies.
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Exceptional communication skills with a demonstrable ability to engage effectively with site teams, general managers, and company directors.
About The Invictus Group
The InVictus Group is a specialist recruitment business offering a high-quality service to the Property, FM, and Construction industries. Connecting top-tier talent with market-leading organizations across the UK, Invictus prides itself on an efficient, professional, and thorough approach that places absolute emphasis on quality, industry expertise, and long-term career success.