About this role
This is a contract Housing Interventions Officer role based in Cheltenham, with a salary of £25,000 to £35,000 per annum. You will manage a caseload and deliver timely, accurate support, speaking with customers to understand their circumstances and agree next steps. The role involves assessing needs, risks and the suitability of available options, keeping clear detailed records and updating systems accurately, and liaising with internal teams and external partners to progress cases. You will need strong written and verbal communication skills, confidence handling sensitive conversations with empathy, excellent organisation and good IT skills.
Job Description
WHAT'S IN IT FOR YOU?
- Competitive hourly rate
- Opportunity to make a real impact supporting local people
- Supportive public sector team environment
- Clear processes, training and guidance to help you succeed
- Varied day-to-day work with autonomy and structure
MUST HAVE'S
- Experience in a customer-focused, casework or support role
- Strong communication skills (written and verbal)
- Confidence handling sensitive conversations with empathy
- Excellent organisation and ability to manage a busy workload
- Good IT skills and confidence using databases/systems
NICE TO HAVE'S
- Experience within housing, homelessness or tenancy support
- Understanding of safeguarding and working with vulnerable people
- Experience working in a local authority or public sector setting
- Knowledge of relevant housing legislation and guidance
SO, WHAT WILL YOU BE DOING?
- Managing a caseload and delivering timely, accurate support
- Speaking with customers to understand circumstances and agree next steps
- Assessing needs, risks and suitability of available options
- Keeping clear, detailed records and updating systems accurately
- Liaising with internal teams and external partners to progress cases
HELPFUL EXTRAS
- Flexible approach and ability to adapt to changing priorities
- Commitment to confidentiality, professionalism and best practice
- Positive, proactive attitude with a solutions-focused mindset