About this role
This permanent Head of New Store Openings and Training role is based in Digbeth with T3AM Global, recruiting on behalf of a growing quick-service restaurant brand expanding across the UK through company-operated and franchised locations. You will coordinate new store openings, develop training programmes and develop franchisees and store teams, ensuring every location delivers consistent standards of service, quality and customer experience from day one. The role calls for an experienced, commercially minded professional who can maintain exceptional standards and a strong brand identity as the estate grows.
Job Description
Head of New Store Openings & Training
£40,00050,000 | UK Nationwide | QSR / Hospitality | Franchise Expansion
The company
T3AM Global is recruiting on behalf of one of the UK's fastest-growing quick-service restaurant (QSR) brands, currently embarking on an ambitious nationwide expansion programme.
With an established network of approximately 10 locations and plans to grow to 70+ stores across the UK within the next 24 months, the business is entering an exciting phase of development.
As the brand continues to expand through company-operated and franchised locations, maintaining exceptional standards, consistent customer experiences and a strong brand identity will be critical to its success.
We are looking to recruit an experienced and commercially minded Head of New Store Openings & Training to lead the opening of new locations, develop franchisees and store teams, and ensure every new store successfully delivers the brand's standards from day one.
The role
You will take responsibility for coordinating new store openings, developing training programmes and ensuring every location delivers the same high standards of service, quality and customer experience.
Working closely with senior leadership, franchisees and operational teams, you will play a key role in supporting the brand's nationwide expansion.
You will take responsibility for:
- Leading new store openings, from operational handover through to successful launch
- Developing and delivering training programmes for franchisees, Store Managers and employees
- Creating standardised onboarding processes, training manuals and operational procedures
- Ensuring consistent brand standards, customer experience and product quality across locations
- Managing opening preparations, staff training, compliance and operational readiness
- Leading the New Store Openings team and supporting stores through their initial trading period
- Monitoring performance and implementing improvements as the business expands
What you need
Essential:
- Experience in multi-site QSR, hospitality or food service operations
- Proven experience opening new stores or supporting multi-site expansion
- Strong background in training, onboarding and developing teams
- Excellent organisational, leadership and project management skills
- Understanding of food safety, operational compliance and brand standards
- Willingness to travel extensively across the UK
Desirable:
- Experience working with franchisees or expanding restaurant chains
- Experience managing operational training teams
- Level 3 Food Safety and Hygiene qualification
What's on offer
- Salary: £40,00050,000 per annum
- Full-time, permanent position
- Opportunity to lead a nationwide expansion programme
- Significant autonomy and responsibility
- Genuine career progression within a rapidly growing brand
- Direct involvement in an ambitious expansion from 10 to 70+ UK locations
- Opportunity to build and develop operational training teams
- High level of autonomy and influence over operational processes
- Close working relationships with senior leadership
How to apply
If you're an experienced QSR, hospitality or multi-site operations professional with a passion for training, developing people and successfully launching new locations, we'd love to hear from you.
Whether your background is in new store openings, operational training, franchise development or multi-site hospitality management, this could be your opportunity to play a leading role in the next phase of growth for an ambitious national brand.
Please submit your CV via this advert.
We aim to respond to all successful applications within 5 working days.
T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.