About this role
This permanent Field Services Engineer role covers the North of the UK, particularly Scotland, and is based in Edinburgh. Working with a leading provider of advanced steel processing solutions, you will be responsible for the installation, maintenance and repair of high-performance CNC machinery. Duties include carrying out field installations, preventative maintenance, health checks and repairs, liaising with commercial clients ahead of site visits and providing clear updates on completed and outstanding work. You will also diagnose faults and implement timely solutions to minimise downtime, and identify opportunities for spare parts, service contracts and minor repairs. Salary is £40,000 to £45,000 per annum plus overtime and a van.
Job Description
Field Service Engineer - CNC Machinery | North UK
Our client, a leading provider of advanced steel processing solutions, is seeking a skilled Field Service Engineer to join their UK Service team. This is a hands-on role for someone who thrives in a customer-facing environment and enjoys solving complex technical challenges on-site.
The Role: As Field Service Engineer, you'll be responsible for the installation, maintenance, and repair of high-performance CNC machinery across the North of the UK, particularly Scotland. You'll deliver exceptional service to commercial clients, ensuring equipment runs smoothly and efficiently while identifying opportunities for improvement and optimisation.
Key Responsibilities:
- Carry out field installations, preventative maintenance, health checks, and repairs on CNC steel processing equipment
- Liaise with clients ahead of site visits and provide clear updates on completed and outstanding work
- Diagnose faults and implement timely solutions to minimise downtime
- Identify opportunities for spare parts, service contracts, and minor repairs, supporting commercial proposals
- Input accurate data into the service management system and ensure client sign-off
- Report health & safety concerns and maintain compliance with company policies
- Deliver operator training and technical support where required
- Collaborate with colleagues to improve team performance and service efficiency
- Attend service meetings and contribute to continuous improvement initiatives
What We're Looking For:
- Proven experience in field service engineering, ideally with CNC or industrial machinery
- Strong diagnostic and problem-solving skills
- Excellent communication and customer service abilities
- A proactive mindset with a focus on safety, accuracy, and efficiency
- Willingness to travel with occasional overnight stays