About this role
This is a contract Customer Services Executive role based in Marlow, paying £500 per hour. You will act as the main point of contact for customer enquiries, providing timely support and clear communication throughout the order lifecycle, and manage customer accounts and process complex sales orders using ERP systems. Working closely with Sales, Supply Chain, Finance and Logistics teams, you will resolve issues, investigate customer claims and coordinate resolutions with stakeholders. You will also maintain accurate records, monitor service performance and contribute to reporting and continuous improvement during a period of system transition.
Job Description
We are looking for a proactive and customer-focused Customer Services Executive to join a busy B2B customer service team. This is an excellent opportunity for someone who enjoys building customer relationships, resolving complex queries and ensuring a high level of service. You will play a key role in managing customer accounts, processing orders and working cross-functionally to support smooth operations during a period of system transition.
Key Responsibilities
Key Responsibilities
- Act as the main point of contact for customer enquiries, providing timely support and clear communication throughout the order lifecycle.
- Manage customer accounts and process complex sales orders using ERP systems, ensuring accuracy and timely fulfilment.
- Work closely with Sales, Supply Chain, Finance and Logistics teams to resolve issues and deliver an efficient service.
- Investigate customer claims, identify root causes and coordinate resolutions with relevant stakeholders.
- Maintain accurate records, monitor service performance and contribute to reporting and continuous improvement initiatives.
- At least two years' experience in a customer service role, ideally within FMCG or a B2B environment.
- Experience in sales order processing
- Strong communication and problem-solving skills, with a genuine passion for delivering excellent customer service.
- Excellent attention to detail, organisational skills and the ability to manage multiple priorities effectively.
- Experience with Salesforce, SAP and Microsoft Office would be beneficial, alongside a proactive approach to learning and process improvement.