About this role
This permanent Customer Service Advisor role is based in Laughton en le Morthen, working Monday to Friday, 9am to 5pm, with a salary of £25,800 per annum. You will answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution, and take ownership of customer concerns to improve satisfaction. Duties also include managing emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly, chasing purchase orders, providing accurate cost information, processing service orders, supporting customers with invoice queries, maintaining accurate data within the ERP system, and arranging hotel bookings for technicians as required.
Job Description
Customer Service Advisor
Location: Dinnington
Hours: Monday - Friday (9am-5pm)
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.
Key Responsibilities...
#Churchesfire2026
Location: Dinnington
Hours: Monday - Friday (9am-5pm)
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.
Key Responsibilities...
- Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
- Take ownership of customer concerns and improve satisfaction
- Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
- Chase purchase orders for upcoming services and provide accurate cost information
- Process service orders referred by the Service Team
- Support customers with invoice queries
- Maintain accurate data within our ERP system
- Arrange hotel bookings for technicians as required
- Escalate any issues that may impact customers or business operations
- Promote additional products and services to support business growth
- Develop a solid understanding of fire and security products to assist customers effectively
- Support onboarding and training of new team members
- Collaborate positively with internal teams across the business
- Maintain excellent communication with customers and colleagues at all levels
- Strong communication and interpersonal skills
- Customer-focused with a proactive approach to problem-solving
- Organised with excellent attention to detail
- Ability to manage multiple tasks in a busy environment
- Team player with a positive and supportive attitude
- Previous customer service experience is desirable
#Churchesfire2026